Support -> Remote Support

Remote Support

Remote Support permits CIM-Data Support Staff to log onto your system and be with you on your workstation using remote control technologies.

 

By being able to see what your users see in real time, troubleshooting and assistance can happen faster with less errors. With remote control, a CIM-Data Support person can take over a keyboard and mouse and show a user how to navigate or perform a task.

Is Remote Support Safe?

Remote Support can be safe as long as your firewalls and security are properly setup and maintained. In addition, Server and Client access can be set to permit remote access only once a user clicks a "permit" button.

Can we use Remote Support ourselves?

Once Remote Support is set up, many of our customers find it completely practical and helpful to use this technology themselves.

What Remote Technologies can we use?

There are a number of technologies available. The following are the most common.

 

Technology

Features

 

Citrix

 * Powerful server features and very fast.

 

Remote Desktop

 * Built into Windows Server 2003, Windows XP Professional, and
  Windows 2000 Server.

* Extremely fast.

 

VNC

 * Freeware that can be installed on any system.

* Fast enough for LAN operation.

* Can be used to access workstations via a server Remote Desktop
   Connection.

 

pcAnwhere

 * Popular Server technology

 

GoToMyPC

 * Excellent for older and current Windows versions. Includes File Transfer

 

VPN

 * File transfer only.

* Provides a secure connection to run other Remote Technologies.

 
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Copyright 2006 CIM-Data Ltd. All rights reserved.
Last modified: Wednesday May 03, 2006.